To offer a better customer experience using Skiplino, your customers can be notified through the Skiplino mobile application or SMS to inform them when a new appointment is booked, and if the appointment time is updated or cancelled. You can even enable sending reminders with their appointment’s time, if required . Skiplino also offers the ability to customize these messages using any of the languages supported through the Skiplino portal.

From the left sidebar go to “Configurations” then click on “Notifications”. You will see all the events for both SMS and Push notification that the customer will receive on the Skiplino mobile app.

By enabling a certain event, you can select the predefined localization saved in your account.

Also, you will be able to view the text for each language inserted. Don’t forget to click “Save” after you finalized your preferred notification settings.

The following will explain the available events:

  • Book appointment: Notify the customer after booking an appointment.

  • Update appointment: Notify the customer after updating an appointment.

  • Cancel appointment: Notify the customer if an appointment gets cancelled.

  • Call: Notify the customer when their turn has arrived.

  • Recall: Notify the customer when they are called again.

  • Done: Notify the customer after completion.

  • Transfer: Notify the customer when the ticket is transferred.

  • No show: Notify the customer when the ticket is marked as a no-show.

  • Upcoming after one hour: Notify the customer about the appointment one hour earlier.

  • Upcoming after one day: Notify the customer about the appointment one day earlier.

  • Upcoming soon: Notify the customer about the appointment a few minutes before their time (less than 5 minutes waiting time).

  • Upcoming later: Notify the customer that the appointment will be served later (more than 60 minutes waiting time).

  • Upcoming Approx: Notify the customer that the appointment will be served within a specific time. (Between 5 -60 minutes).

  • Walk-in Booking: Notify the customer that a ticket was booked through the Skiplino Branch App or Web Booking.

  • Walk-in Soon: Notify the customer that their turn is soon by providing minutes remaining and queue size, if the ticket was booked through the Skiplino Branch App or Web Booking.

  • Walk-in Call: Notify the customer that their ticket was called, if the ticket was booked through the Skiplino Branch App or  Web Booking .

In order to set your customized localization text, you can go to:

“Configurations” then click on “Localizations”:

  1. Click on “Add New Notification template” .

  2. Write the localization text name.

  3. Select the notification type (Push/ SMS).

  4. Type the customized text for the languages set into your account.

  5. If you would like to embed predefined variables, click on the blue tags on the right sidebar.

  6. Click “Save”.

The predefined variables available are as listed below:

  • Company Name

  • Ticket Time (hh:mm a)

  • Ticket Time (HH:mm)

  • Ticket Date (MM/DD/YYYY)

  • Ticket Date (MMMM D, YYYY)

  • Ticket Date (DD-MM-YYYY hh:mm a)

  • Ticket Date (DD-MM-YYYY HH:mm)

  • Branch Name

  • Service Name

  • Ticket Number

  • Waiting Time in minutes

  • Desk Name

  • Agent Name

  • Customer Name

  • Language Code

  • Email address registered to the Walk-in booking

  • Mobile number registered to the Walk-in booking

If some of the customers data such as name, mobile number or email is required to be included in the notifications, it should be configured at service level and set as default.

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